Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee for Harold Hill
At Flower Delivery Harold Hill, we understand how important it is to receive flowers that are fresh, vibrant, and beautifully presented. As your trusted local Harold Hill florist, we are proud to supply both households and local businesses with exceptional flowers, and we stand by our freshness promise. Our goal is your complete satisfaction with every order, every time.
Damaged-on-Arrival Flowers
Every bouquet leaves our Harold Hill shop in perfect condition, but in the rare event your flowers arrive damaged or not as described, please notify us as soon as possible after receipt. Reporting damage within 24 hours of delivery helps us to resolve your issue swiftly and accurately. We kindly request clear photos of the damaged flowers and packaging so we can assess and resolve the situation promptly.
Our Freshness Window
We guarantee that all our flower arrangements will stay fresh for a minimum of 5 days from the date of delivery—provided they are properly cared for according to the instructions featured on each bouquet. If your flowers do not meet this freshness standard, even after proper care, please contact us within the freshness window so we can address your concerns. We are dedicated to ensuring our Harold Hill customers enjoy long-lasting blooms.
Refund and Replacement Options
Your satisfaction is at the heart of everything we do. If you have received a damaged or unsatisfactory bouquet, or if your flowers fail our freshness guarantee within the promised 5 days, we offer the following options:
- Replacement: We will arrange for a new bouquet to be delivered to you as soon as possible, at no additional cost.
- Refund: We can process a partial or full refund, depending on the extent of the issue and your preference.
Our customer service team will work closely with you to find the most suitable resolution. Please reach out to us with your order details and, where applicable, photographs of the arrangement within the required timeframe.
How to Make a Complaint
If for any reason you are not happy with our flowers or service, we strongly encourage you to bring your concerns to our attention. Simply contact our team with your order details, a description of your issue, and any relevant supporting information. We aim to respond to all complaints within 1 working day. Every complaint is handled personally by our experienced team here in Harold Hill, who will keep you updated throughout the process until you are fully satisfied with the outcome.
Your Trusted Local Florist
Thank you for choosing Flower Delivery Harold Hill. As a dedicated local florist, we’ve built a reputation for reliability and outstanding service in Harold Hill and the surrounding area. Whether you’re ordering flowers for your home, business, or a special event, rest assured that your order is in safe hands. Your trust is important to us, and we’ll always do our best to exceed your expectations.
