Flower Delivery Harold Hill: Online Terms and Conditions
Introduction
Welcome to our online flower delivery service, dedicated to providing fresh and beautiful floral arrangements to customers in Harold Hill and the surrounding areas. These Terms and Conditions set out the basis on which we accept orders and deliver our services. By placing an order with us through our website, you agree to be bound by these terms. Please read them carefully before completing your purchase.
Definitions
In these Terms and Conditions, unless the context otherwise requires:
- "We", "us", and "our" refer to the company providing flower delivery services to you.
- "You" and "your" refer to the customer placing an order for flower delivery.
- "Website" means our online platform through which flower delivery orders are placed for Harold Hill and its neighbouring areas.
- "Products" means the floral goods and related items available through our website.
Order Process
Our online ordering system is designed to provide a simple and efficient way to select and purchase flowers for delivery in Harold Hill and the surrounding vicinity. The following steps outline the order process:
- Select the desired flower arrangements or products from our online catalogue and add them to your shopping cart.
- Once you have finalised your selection, proceed to the checkout page, where you will be asked to provide delivery information for Harold Hill or your chosen delivery address in the nearby areas, along with any special instructions.
- Provide the required payment details through our secure payment gateway.
- Review your order summary, ensuring all details are correct, and submit your order for processing.
- After submitting your order, you will receive an automatic email acknowledgement confirming receipt of your order. This confirmation does not guarantee acceptance of your order.
- We will review your order details, check stock availability, and confirm delivery logistics for Harold Hill or the specified area. Once your order is accepted, you will receive a separate confirmation of acceptance and estimated delivery details.
All orders are subject to product availability and our acceptance. We reserve the right to refuse any order placed through our website.
Product Description and Substitution
We aim to describe all flowers, bouquets, and other products as accurately as possible. Due to the seasonal nature of flowers, some variations in colour, variety, or packaging may occur. Where specific items are unavailable, we reserve the right to substitute them with flowers of equal or greater value and similar appearance. If a major substitution is needed, we will make reasonable efforts to inform you before delivery.
Delivery
Our delivery service covers Harold Hill and the surrounding areas. When placing an order, please ensure that the recipient’s full address, postcode, and contact details are provided correctly. We cannot be held responsible for delays or non-delivery due to inaccurate or incomplete information.
We strive to deliver flowers on your chosen delivery date. However, delivery times are not guaranteed and may be affected by factors beyond our control, such as extreme weather, traffic, or other unforeseen circumstances. In such cases, we will attempt to contact you to reorganise delivery. If the recipient is unavailable at the time of delivery, we may leave the order with a neighbour, safe place, or follow the delivery instructions provided.
Payments
Payment for all products must be made in full at the time of placing your order. We accept major credit and debit cards via our secure online payment gateway.
All prices displayed are in Pound Sterling (£/GBP) and include VAT at the applicable UK rate, unless otherwise stated. The total price at checkout is the final amount payable, including any delivery charges as indicated on the website.
Your payment details are encrypted and handled securely. We do not store card numbers or financial information on our own servers after payment has been authorised.
Order Amendments and Cancellations
If you wish to amend or cancel your order, please contact us as soon as possible. Amendments or cancellations may be accommodated provided your request is made before your order has entered the preparation or dispatch process. This is usually up to 24 hours before the scheduled delivery in Harold Hill and surrounding areas, but may vary during busy periods such as holidays.
Once your order has been dispatched, changes or cancellations are not normally possible. If in doubt, we recommend you contact us promptly using the details provided on our website for further assistance.
Returns, Refunds, and Complaints
Your satisfaction is important to us. Due to the perishable nature of flowers, returns are generally not accepted. However, if you are not satisfied with the quality of your order or if items arrive damaged or incorrect, please notify us within 24 hours of delivery. You may be required to provide photographic evidence to support your claim.
After reviewing the circumstances, we may, at our discretion, provide a replacement, refund, or partial credit. Refunds will be processed via the original method of payment and may take up to 7 business days to appear in your account.
If you have a complaint or concern, please contact our customer service team promptly so we can resolve the matter to your satisfaction.
Liability
We will make every effort to ensure that your flower delivery order is completed to your satisfaction. However, to the fullest extent permitted by UK law, we shall not be liable for any loss, damage, or delay caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, natural disasters, strikes, traffic disruptions, or adverse weather.
Our liability for any claim in relation to the supply or non-supply of goods shall be limited to the value of the products ordered and paid for by you. We will not be liable for any indirect, consequential, or special loss or damages, including (but not limited to) loss of profits, loss of business, or emotional distress.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation or any other liability that cannot be limited or excluded by law.
Your Responsibilities
By placing an order, you warrant that you are over 18 years of age, duly authorised to use the payment method provided, and that the information you provide is accurate and complete. You agree not to use our service for unlawful or fraudulent purposes.
Privacy and Data Protection
We are committed to protecting your personal information and will handle all customer data in accordance with our Privacy Policy and applicable UK data protection laws. Your data will be used solely for the purpose of fulfilling your flower delivery order and for internal record-keeping. We will not share your details with third parties except as required to fulfil your order or by law.
Intellectual Property
All content on our website, including images, text, graphics, logos, and product names, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
Severability
If any court or relevant authority finds any provision of these Terms invalid, unlawful, or unenforceable, that provision shall be deemed deleted but this shall not affect the validity or enforceability of the remaining provisions.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from, or related to, your order or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
We reserve the right to amend or update these Terms and Conditions from time to time to reflect changes in our business, website, or relevant laws. Updated terms will be posted on our website, and your continued use of our services will be deemed acceptance of such changes.
Notices
All notices and communications must be submitted using the contact details provided on our website. Please keep your contact information up to date so that we can communicate important information relating to your order or these Terms.
Entire Agreement
These Terms and Conditions constitute the complete agreement between you and us regarding your use of our Harold Hill flower delivery service and supersede all prior communications or agreements.
Applicability
These Terms and Conditions apply to all customers placing flower delivery orders to addresses within Harold Hill and its surrounding areas. If you are outside of our local delivery areas, please contact us in advance to confirm whether service can be provided.
Contact Us
If you have any questions about these Terms and Conditions, the ordering process, or any other aspect of our flower delivery service in Harold Hill, please refer to the contact information available on our website. Our customer service team will be happy to assist you.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harold Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harold Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
